Shipping policy

Last updated: 27 June 2026

FoodQual partners with trusted third-party courier providers, including Bob Go, to deliver fresh produce from our Farmers to your door.

1. Delivery Areas
FoodQual currently delivers within the service areas covered by our courier partners across South Africa. Available delivery areas are confirmed at checkout based on your delivery address.

2. Delivery Timeframes
- Orders are typically dispatched within 24–48 hours of harvest to preserve freshness
- Estimated delivery windows are displayed at checkout
- Same-day or next-day delivery is available in select areas where indicated

3. Delivery Fees
Delivery fees are calculated based on your location, order size, and courier rates, and will be displayed at checkout before payment is confirmed.

4. Tracking Your Order
Once dispatched, you will receive confirmation with delivery details via SMS, WhatsApp, or in-platform notifications.

5. Receiving Your Delivery
- Please ensure someone is available at the delivery address during the estimated window
- Inspect your order upon receipt — refer to our Returns Policy for any issues
- Failed deliveries may incur additional fees for re-delivery

6. Delays
Factors such as weather, load shedding, road conditions, or courier capacity can occasionally cause delays. We will notify you as soon as possible of any significant delays.

7. Failed or Lost Deliveries
Contact our support team if an order is lost or significantly delayed. We will investigate and offer a suitable resolution including a refund or replacement.

8. Self-Collection
In select areas, self-collection or pickup-point options may be available where indicated at checkout.